Refund policy

At Axezee, every outerwear and streetwear piece is custom-made according to the measurements submitted by the customer at the time of purchase.

We do not sell ready-made, mass-produced sizes. Every order is created especially for you, with materials, cutting, stitching, and finishing prepared according to your submitted measurements and selected product details.

Because each Axezee piece is made specifically for the customer, our Return & Refund Policy is limited to genuine product faults only. Please read this policy carefully before placing an order.

Custom-Made Orders

Every Axezee order is made from scratch after the order is confirmed. Our team begins arranging materials and preparing your custom piece based on the measurements and details you provide.

For this reason, returns, exchanges, and refunds are not available for:

• Change of mind
• Incorrect measurements submitted by the customer
• Sizing or fitting concerns
• A garment feeling too tight, loose, short, long, or different from personal preference
• Colour, style, or design preference after delivery
• Customer body-size changes after placing an order
• Comparing the custom-made item with another brand’s fit or sizing
• Sale, promotional, discounted, or clearance items
• Shipping delays caused by courier services, customs, weather, or circumstances outside Axezee’s control

Please ensure that all measurements submitted with your order are correct and accurate. Once production begins, changes may not be possible.

Custom Size & Measurement Policy

At Axezee, each garment is produced according to the custom measurements provided by the customer.

We do not use standard ready-made sizing such as small, medium, large, or extra-large for custom orders. Your piece is specially made according to the measurements you submit at the time of ordering.

Because every order is created specifically around your provided measurements, Axezee does not accept returns, exchanges, or refunds for size or fitting-related concerns.

Customers are responsible for ensuring that their submitted measurements are accurate. Axezee cannot be held responsible if:

• Incorrect measurements are submitted by the customer
• The customer later prefers a different fit
• The customer wants the item tighter, looser, shorter, or longer after delivery
• The customer’s body measurements change after placing the order
• The customer compares the item’s fit with another brand or a ready-made garment

If you are unsure how to take your measurements, please contact us before placing your order. Our team will be happy to guide you on submitting accurate measurements before production begins.

Eligible Returns & Refunds

Axezee will only consider a return, replacement, partial refund, full refund, or store credit if the item has a genuine fault caused during manufacturing or delivery.

Your request may be eligible if:

• The item arrives torn, ripped, or physically damaged
• The material has a genuine fault
• There is a major stitching, construction, or craftsmanship defect
• You receive an incorrect item that is materially different from your confirmed order

All requests are reviewed individually by our team. The final decision regarding a return, replacement, refund, or store credit will depend on the nature and severity of the confirmed issue.

What Is Not Considered a Fault

As Axezee products are handmade and custom-made, minor variations may naturally occur. The following are not considered manufacturing or material faults:

• Minor differences in stitching, finishing, texture, or fabric grain
• Natural variations in leather texture, tone, or grain
• Slight colour variation caused by screen settings, device displays, photography, or lighting
• Minor differences between online product photos and the final handmade item
• Fit or sizing concerns related to customer-provided measurements
• Personal preference regarding style, colour, shape, or fit

These small variations are a natural part of handmade outerwear and streetwear and do not qualify for a return or refund.

Reporting a Fault

If your item arrives with a genuine material, manufacturing, or delivery-related fault, you must contact Axezee within 7 days of receiving your order.

Please email us at:

info.axezee@gmail.com

To help us review your request, please include:

• Your full name
• Your order number
• Clear photos of the issue
• A short video showing the fault, where possible
• A brief description of the problem

Our team will review the information and respond with the next steps.

Resolution for Approved Claims

If Axezee confirms that your item has an eligible material, manufacturing, or delivery-related fault, we will determine the most appropriate solution based on the case.

Depending on the issue, Axezee may offer:

• A replacement item
• Store credit
• A partial refund
• A full refund

The final resolution will be decided after reviewing the item, photos, videos, and order details.

Return Instructions

Do not return any item without receiving prior written approval from Axezee.

If your claim is approved, our team will provide complete return instructions by email. Any item returned without prior approval may not be accepted.

For an approved return:

• The item must be returned in its original condition, unless the confirmed fault prevents this
• Original tags and packaging should be included where possible
• We recommend using a tracked courier service for safe delivery
• Axezee is not responsible for parcels that are lost or damaged during return shipping if tracking is not used

Return-shipping arrangements, if applicable, will be communicated after the fault has been reviewed and approved.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing it.

Because every Axezee piece is custom made, cancellation requests can only be accepted if production has not yet started and materials have not been specifically prepared for your order.

Once production has started, materials have been sourced, cut, or assigned to your custom-made order, cancellation may no longer be possible.

To request an order cancellation, contact us at:

info.axezee@gmail.com

Please include your order number in the email.

Contact Us

If you have any questions about custom measurements, materials, your order, or this Return & Refund Policy, please contact us before placing an order.

Email: info.axezee@gmail.com

At Axezee, every piece is made with individuality, craftsmanship, and your custom fit in mind. While custom-made items cannot be returned for general reasons, we will always review genuine material, manufacturing, or delivery-related faults fairly and provide an appropriate resolution where applicable.